BOOKING TERMS & CONDITIONS
The following booking conditions, general information and the supplementary information, form the basis of your contract with Nimbus Adventures Pvt. Ltd, trading as ‘Nimbus Holidays’, ‘The Company’, ‘we’, ‘us’, ‘our’. Nimbus Adventures Pvt. Ltd, of SCO 70, Level 2, Sector 20-C, Chandigarh-160020 India, is registered in India under CIN-U92412CH2007PTC030802. By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
MAKING YOUR BOOKING
Guaranteed NON-REFUNDABLE deposit at time of booking of USD 300 (or equivalent amount in other Currency) is required. There may be certain tours and arrangements which will require a higher or full deposit. The exact amount will be advised at the time of booking. In addition to the deposit, we require full payment for the air portion in order to issue airline tickets and guarantee the fare. It is recommended that we receive confirmation on land prior to issuing airline tickets. All payments by credit card are subject to a 2.5% fee for Visa & Mastercard and 3.5% for American Express. Please note that if you are booking 8 weeks or less before departure then full payment is required at the time of booking.
Subject to availability, The Company will confirm acceptance of your booking by issuing a confirmation note or invoice. A binding contract comes into existence between you and The Company when a Confirmation note or Invoice is despatched or emailed to you or your Travel Agent. If The Company cannot accept your booking, any payment you have made to The Company will be refunded. Special requests should be indicated at the time of booking in writing to The Company. The Company will try to arrange for reasonable special requests to be met, but cannot guarantee that they will be, nor will failure to meet any special request be a breach of contract on the Company’s part.
Airlines now require the full names of all passengers travelling. We will therefore ask you at the time of booking to confirm the number of members in your party and to provide us with the first forename, title and surname of each member (as shown on each passport). The information that is completed on the booking form will be sent to Airlines, it is mandatory that we receive this information correctly; if not the Company cannot be held liable.
Should you or another member of your party need to cancel your arrangements, you must tell us in writing. Your notice of cancellation will only be effective when it is received in writing at our offices. As we incur costs from the time we confirm your booking the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the total cost payable by the person (s) cancelling excluding insurance premiums and amendment charges (which are non-refundable).
Period before departure from when written notification is received by us: the following cancellation schedule will apply:
61 days – or more 25%
31 days – 60 days 50%
30 days or less- 100% charge
Note: The above will not apply for non- refundable bookings which would be advised at the confirmation. Other specific supplier and airline cancellation penalties may apply in addition to cancellation and amendment fees charged by Nimbus. There will be no refund for unused land arrangements. All cancellations required in writing.
Group Tour Cancellation
The prices of group tours are based on a varying minimum number of passengers travelling. If this minimum number is not reached, at least 6 weeks prior to the scheduled departure date we will either cancel the tour and offer a refund in full, or we may propose a supplementary charge to enable said tour to operate, subject to the passenger’s agreement.
Once a booking has been made, any change is subject to additional charges as applicable in addition to service charges.
All passengers are STRONGLY URGED to take out adequate insurance coverage to protect themselves against illness during travel. In the event of a traveller becoming ill during a tour, all hospital and medical expenses are the traveller’s responsibility and they shall not be entitled to any refund, either total or partial, of passage money paid. Check with your booking agent as to what conditions and charges apply if you cancel your flight and/or land reservations.
We shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond our or a supplier’s reasonable control, including but not limited to acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts or restraints imposed by government authorities.
Travel documents and tickets, joining and departure details, supplier addresses and phone contacts will be sent upon receipt of final payment.
A passport valid for six months beyond date of travel is required for entry into most of the countries (Some countries do allow three months validity). Visas requirement for countries depends on the nationality of the traveller; please inquire for details. Please check with your booking agent at time of booking the tour about visa requirements.
Because of the volatility of exchange rates for many of the destinations Nimbus offers, we recommend you confirm our price at time of booking. All prices are subject to change or surcharge. Once we have received your deposit you would be given the opportunity to pay in full to avoid a price increase (should it occur) or cancel your booking without penalty.
Nimbus Adventures Pvt. Ltd. and/or its agents, act only as agents for the client in all matters pertaining to travel. They assume no responsibility nor liability in connection with the service of any train, vessel, carriage, aircraft, motor or other conveyances which may be used, either wholly or in part, in the performance of its duty to the passenger; neither will it be responsible for any act, error, or omission, or any injury, loss, accident, delay or irregularity which may be occasioned by reason of any defect in any vehicle or through the neglect or default of any company or person engaged in conveying the passenger; or for any hotel proprietor, or hotel service, or for any other person engaged in carrying out the purpose for which tickets or coupons are issued. In the event that it becomes necessary or advisable for the comfort or well being of the passengers, or for any reason whatsoever, to alter the itinerary or arrangements, such alterations may be made without penalty to the operators. Additional expenses, if any, shall be borne by the passengers, conversely refund will be made to the passengers if any saving is effected thereby. The Airlines concerned are not to be held responsible for any act, omission, or event, during the time passengers are not on board their planes or conveyance. The passage contract in use by the Airlines concerned, when issued, shall constitute the sole contract between the Airlines and the purchaser of these tours and/or passenger. The right is reserved to withdraw any or all tours should conditions warrant, also to decline to accept or retain any passengers as members of the tours. Nimbus Adventures Pvt. Ltd. or agent can assume no responsibility for lost tickets or coupons.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the supplier of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision.
(a) It is your responsibility to ensure that visas, passports, vaccination certificates and other health documents are in order before departure. Advice on health requirements may be obtained from your GP.
(b) The Company is unable to accept responsibility for any decisions, actions, losses or delays in relation to any failure by you to obtain or carry the correct documentation and the consequential effect it may have on the visit itself, except where caused by the negligence of The Company or any of its employees or agents. The Company will not be liable for clients missing flights as a result of late check-ins, and no refunds will be given if you fail to take up any component of your arrangement.
(c) If, in the reasonable opinion of The Company or of any other person in authority you or any member of your party behaves in such a manner as to cause or be likely to cause danger, distress or annoyance to others or damage to property, your (or the person’(s) concerned) arrangements may be terminated by The Company or the supplier concerned. In such an event, you must pay any compensation or meet any costs or expenses which you and/or The Company incur as a result.
(d) If booking your own flights, or transportation, we strongly advise you to only book fully flexible fares, which can be can be cancelled or changed with or without charge prior to departure. If you have booked your own flight or transportation, the Company will not be held responsible or liable should they be cancelled, amended or you fail to reach the point at which the services offered by The Company commence.
If you are unhappy with a service or facility provided in connection with your arrangements, you should address your complaint immediately to The Company’s local representative and, if relevant, to the management of the hotel or other supplier whose services are involved, so that The Company will have an opportunity to correct the matter whilst you are away. If the problem cannot be solved locally however, you must write to us within 15 days of completing your tour giving your booking information and full details of your complaint. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint promptly and this may affect your rights under this contract. These Booking Terms & Conditions and any agreement to which they apply are governed in all respects by Indian law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts which lie within India.